Davidphilippe and Partners

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DP&P Help Center

FAQ

Do you provide international delivery?

Davidphilippe and Partners proudly ships WORLDWIDE

How do I track my order?

A tracking number will be provided once your order has shipped so you can easily track your goods online

How do I return an item?

Please select your items carefully as we do not accept returns if you simply change your mind or make a wrong decision.
If you wish to return an item because it is damaged or faulty this claim must be made within 24 hours of receiving product (please read ‘Inspection’ paragraph -Help page ).

How can I contact your couriers?

A member of Davidphilippe and Partners will be in touch to arrange delivery once an order is complete, and the balance has been received. The delivery/ freight fee covers a single delivery at ground level during normal weekday delivery hours. info@davidphilippe-partners.com

What is your return policy?

All items must be inspected on arrival. Any damage or defect considered to already have been present on the day of arrival must be notified to DavidPhilippe and/or Partners within 24 hours of receipt. We will not be responsible for any damage unless we are notified within this time period.
Claims that the item has a been damaged or has a defect will not be considered legitimate if the item appears to have been involved in an accident, negligence, irregular use, wear and tear or through not having complied with the Care Form.

What are your delivery options?

Delivery costs will differ depending on the item/s ordered, item quantity and delivery location.
Any problematic delivery access (e.g. stairs, access, delivery dock, lift etc), please provide the information to Davidphilippe and partners in writing prior to dispatch. Additional costs may be incurred for difficult access not communicated prior to delivery.
If you are unable to receive your delivery within 14 days from our first communication with you regarding the completion of your order, the outstanding balance must be paid, and a storage fee may be charged if goods are not collected.

Davidphilippe and Partners proudly ships WORLDWIDE. 

A tracking number will be provided once your order has shipped so you can easily track your goods online.

Have a question? We are happy to help.

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